How we work
A straightforward engagement
No heavy onboarding theatre. We learn your tools and habits, then settle into a steady rhythm.
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Discovery call
You tell us how you work, which tools you use, and where time leaks away. We agree scope and hours.
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Setup week
Shared access, templates, tone of voice, and escalation rules. We shadow your inbox and diary until patterns are clear.
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Ongoing support
Regular hours with a named contact. Quick check-ins by email or call. Monthly review of what to keep, drop, or automate.
Working agreements
We document response times, what counts as urgent, and who approves outbound mail on your behalf. You can adjust hours with notice as your business changes.